Independent informationPractical guidanceYour rights come first
Need help?
Choose language

Which language would you like to use?

Choose your language and stay on the same topic.

Need help?
Practical guidance

Tenancy dispute route finder

Choose your issue and dispute stage. Explore relevant explanations and sources of help.

Your information

Use your own documents and keep an overview for your next step. Your information stays in this browser.

This overview helps you explore a route. An adviser or competent body must assess the applicable procedure.

This guide processes your answers only in your browser. No data is sent.

Knowledge base

Read more about your next step

What are you looking for?

Choose a topic and read which steps you can prepare.

Popular topics

Explore my situation

What is happening with your rental home?

Choose a topic and read which steps you can prepare.

Received a rent increase: what can you check?Check your sector, basic rent, contractual calculation and applicable limits before choosing the right response.
Defects, mould or overdue maintenance?Document and report a defect, distinguish urgent safety issues and choose between repair, temporary rent reduction and damages.
Getting your deposit back when the tenancy endsDocument the end date, property condition and key handover and request a supported deposit settlement.
Your landlord gives notice: do you have to leave?Assess security of tenure, the stated termination ground and the court’s role before agreeing to departure.
Rent arrears or threatened eviction: what now?Check the balance, propose a realistic payment plan and respond promptly to collection letters, summonses and judgments.
Legal help with a tenancy disputeChoose assistance suited to the question and urgency and obtain clear confirmation of representation, costs and responsibilities.

Can’t find your question?

Choose a topic and read which steps you can prepare.

Knowledge base