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Charges and deposit

Service charges and deposits can involve several different payments. Gather the agreement, payment history, statements and messages about handing over the property. For each payment, note what the documents say it covers and what explanation you have received so far.

This overview includes annual statements, utilities, deposit deductions, final inspections and agency fees. Begin with the subject of your own question. Compare the available documents, then specify which calculation, deduction or arrangement you would like explained before preparing a discussion or asking for further help.

01

Separate the different payments

Create separate entries for rent, advance charges, final statements and the deposit. Add payment evidence and record what your agreement says about each item.

02

Compare your supporting documents

Check statements against the agreement and previous payments. For deposit questions, include inspection reports, photographs and messages explaining any proposed or completed deductions.

03

Ask for a focused explanation

Identify the item or calculation that remains unclear and the information you are missing. Use the matching guide to prepare a conversation or request for help.

Charges and deposit

Find guidance for your situation.

8 articles
Charges and deposit

Checking service charges and the annual account

Understand agreed services, advances, actual costs and allocation before checking an annual balancing payment.

Read the guideCharges and deposit

Getting your deposit back when the tenancy ends

Document the end date, property condition and key handover and request a supported deposit settlement.

Read the guideCharges and deposit

Check the annual service charge account in four parts

Compare the accounting period, services, allocation and every advance before accepting the final balance.

Read the guideCharges and deposit

Objecting to service charges: support each disputed item

Request missing information, identify the actual dispute and preserve the relevant service charge application deadline.

Read the guideCharges and deposit

Gas, water and electricity supplied through your landlord

Check the supply agreement, meter, consumption period, tariff and allocation before comparing advances with actual costs.

Read the guideCharges and deposit

Landlord withholding your deposit: check the reason and evidence

Assess the legal basis for a deduction separately from responsibility, repair costs and the amount of the claimed loss.

Read the guideCharges and deposit

Final inspection: hand over your rented home with clear evidence

Prepare preliminary inspection, repair points, photographs and key receipts to reduce uncertainty about departure condition.

Read the guideCharges and deposit

Recovering brokerage fees for a rented home

Establish whom the intermediary represented and whether a brokerage, administration or compulsory service charge was payable.

Read the guide
Read more about your next step

Tenancy and living

Explore tenancy agreements, renting a room and sharing a home. Organise your documents and choose a guide for your situation.

Rent and rent increases

Understand your question about rent, housing categories or an increase. Organise payment records and prepare a focused request for help.

Maintenance and defects

Find guides on repairs, mould, leaks and renovation. Record the problem and prepare a clear report or request for help.

Ending a tenancy

Navigate questions about ending a tenancy and changes at home. Collect the relevant messages and prepare your next discussion.

Tenancy disputes and help

Prepare for help with a tenancy dispute. Organise records about arrears, landlord conduct, a summons or a possible eviction.

Prepare your rental questionFind a tenancy lawyer

Sources and editorial accountability

These sources relate to the topics on this page. The individual articles include further references alongside their explanations.

Sources consulted on

  1. HuurcommissieHuurcommissie — service charges and utilitieshuurcommissie.nl
  2. HuurcommissieHuurcommissie — service charge procedural ruleshuurcommissie.nl
  3. RijksoverheidRijksoverheid — service charges and changes from 2027rijksoverheid.nl
  4. RijksoverheidRijksoverheid — security depositsrijksoverheid.nl
  5. Het Juridisch LoketJuridisch Loket — handing over accommodationjuridischloket.nl

The links open the original publications, usually in Dutch.

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Getting your deposit back when the tenancy endsDocument the end date, property condition and key handover and request a supported deposit settlement.
Your landlord gives notice: do you have to leave?Assess security of tenure, the stated termination ground and the court’s role before agreeing to departure.
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Legal help with a tenancy disputeChoose assistance suited to the question and urgency and obtain clear confirmation of representation, costs and responsibilities.

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